Performance improvement skills

Performance and training

Training that is on target aims to improve performance. Typically, there are three levels of performance.

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Workforce performance is dependent on the performance of each workgroup. And workgroup performance is dependent on the performance of each individual. Training that is on target shall develop each individual within the context of the workgroup and workforce performance needs.

Performance and targets

The workforce purpose, vision or mission are accomplished by performance of workgroups and individuals. Performance targets may be expressed as performance measures, key performance indicators (KPIs), work goals, growth or profit targets.

Performance and competency

Competency is the consistent application of knowledge and skill to the standard of performance required in the workplace. This is the definition used by Australia’s vocational education and training (VET) system.

Training that is on target shall develop competency that supports the application of knowledge and skill to the standard of performance required at work. Australia’s VET system gives an excellent platform for workforce development and training.

For some industry sectors it is necessary to pay attention to the VET system because of the Industrial Awards governing wages and work conditions. This includes apprenticeships and traineeships.

Performance-based workforce development

Six training programs have been designed to develop the essential skills required to improve performance:

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