Change agent

change agent


This training program develops the work skills and knowledge required to implement an organisation’s performance-based improvement systems and processes.

It covers using strategies and change management tools to actively encourage individuals and workgroups to participate in the process, monitoring and reviewing performance, and identifying opportunities for further improvements.

Essential work skills

Participants attending this training program shall learn the following work skills:

  • Determine performance targets
  • Implement performance-based improvement systems and processes
  • Monitor and review performance
  • Investigate opportunities for further improvement.


The duration of the standard training program is three days.

  • Customisation is available.
  • Assessment of competency is additional.

Workplace application

The skills and knowledge learnt at a training program must be applied in the workplace. Each participant shall receive an invitation to a coaching session, half day group session or a follow up visit in their workplace. The agenda for this session or visit may include advice about skills application in the workplace, skills assessment and coaching.

Competency standard alignment

Australia’s VET system provides a comprehensive framework for the development of work skills. This training program is aligned to: BSBMGT403 Implement continuous improvement.

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Combine this with other training programs that have been designed to support performance-based workforce development:


Do you need to improve performance in your workplace? Do you need assistance with your workforce development and training?

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